Refund & Cancellation Policy
Effective October 27, 2026
At GetBloodWorx, we understand that plans can change. Because laboratory orders require payment processing, administrative work, physician/lab coordination, and in some cases specialty kit fulfillment, the following refund and cancellation policy applies.
Standard Bloodwork Cancellations
Standard laboratory orders may be canceled within 30 days of purchase, provided that the customer’s blood or other specimen has not yet been collected or submitted to the laboratory.
Customer-requested cancellations are subject to a $15 nonrefundable administrative and cancellation fee. The remaining balance of the order will be refunded to the original payment method.
This fee helps cover costs already incurred in connection with processing the order, including payment processing, administrative services, physician/order coordination, and customer support.
Orders More Than 30 Days Old
If a standard laboratory order has not been used and the customer requests cancellation more than 30 days after purchase, the order is no longer eligible for a cash refund.
At GetBloodWorx’s discretion, the unused order value may instead be issued as account credit toward a future GetBloodWorx purchase.
Account credit:
- Has no cash value and cannot be redeemed for cash.
- Must be used toward an eligible future GetBloodWorx purchase.
- May be subject to current pricing at the time the credit is redeemed.
- Does not apply to orders that have already been collected, submitted, completed, or otherwise used.
After Specimen Collection
Once a specimen has been collected or submitted to the laboratory, the order is considered used and is nonrefundable.
Refunds or account credits will not be issued for completed or partially completed laboratory testing, including situations where a customer chooses not to complete all tests included in an order.
GI-MAP and Other Mailed Specialty Testing Kits
GI-MAP and other specialty tests involving mailed collection kits are subject to stricter cancellation requirements because kit, shipping, laboratory, and fulfillment costs may be incurred shortly after purchase.
A GI-MAP or other mailed-kit order may be canceled only if the cancellation request is received before the kit has been ordered, processed, or shipped by the applicable laboratory or testing provider.
Eligible customer-requested cancellations are subject to a $15 nonrefundable administrative and cancellation fee.
Once a specialty testing kit has been ordered from the laboratory, processed for fulfillment, or shipped, the order is nonrefundable and generally not eligible for account credit, including if the customer later decides not to complete the test.
Shipping charges, kit fulfillment charges, replacement-kit charges, and other third-party costs already incurred are nonrefundable.
GetBloodWorx or Laboratory Errors
If GetBloodWorx is unable to fulfill an order due to an error on our part, an ordering issue, or another circumstance outside the customer’s control that prevents the requested testing from being performed, GetBloodWorx may provide a full refund, replacement order, account credit, or other appropriate resolution.
The $15 cancellation fee will not apply when the cancellation is caused by GetBloodWorx.
Missed Appointments or Failure to Complete Testing
Customers are responsible for completing their laboratory testing within the applicable timeframe associated with their order.
Failure to visit the laboratory, complete testing, schedule an appointment, submit a specimen, or otherwise use an order does not automatically qualify the purchase for a refund.
Unused standard bloodwork orders more than 30 days old may be considered for account credit as described above.
Third-Party Laboratory and Testing Restrictions
Certain laboratory services, specialty tests, diagnostic kits, or third-party testing providers may impose additional cancellation, replacement, shipping, or refund restrictions.
Where a third-party provider’s restrictions are more restrictive because fulfillment or laboratory costs have already been incurred, those restrictions may apply to the applicable portion of the order.
Refund Processing
Approved refunds will be returned to the original payment method.
The time required for the refund to appear may vary depending on the customer’s bank, credit card issuer, or payment provider.
Questions
Customers with questions about a cancellation, refund, or account credit should contact GetBloodWorx as soon as possible and, for standard bloodwork, before specimen collection.
For GI-MAP and other mailed specialty testing kits, customers should contact GetBloodWorx immediately, as cancellation eligibility may end once fulfillment begins.
Email info@getbloodworx.com with your receipt number.